Refund Policy

At Emmaus, we strive to provide high-quality digital products, including online courses and digital products. As our products are delivered digitally and accessible immediately upon purchase, we have a strict no-refund policy except under the specific circumstances outlined below.

Eligibility for Refunds

We understand that sometimes technical issues or unforeseen circumstances may arise. A refund may be considered under the following conditions:

Duplicate Purchase – If you accidentally purchase the same product twice, we will issue a refund for the duplicate transaction upon verification.
Technical Issues – If you experience technical issues that prevent you from accessing the product and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
Misrepresentation – If the product description significantly misrepresents the actual content delivered, we may review and issue a refund at our discretion.

Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after purchase.
Lack of usage or failure to complete a course.
Incompatibility with your device or software if minimum requirements were met.
Failure to read the product description before purchasing.

Refund Request Process

To request a refund, please contact our support team at admin@emmausglobal.co.uk within 7 days of purchase. Your request should include:

Your full name and email address.
Proof of purchase (transaction ID or receipt).
A detailed reason for the refund request.

We will review refund requests within 5 business days and notify you of our decision via email.

Chargebacks and Disputes

If a chargeback is initiated through your bank or payment provider, your account may be suspended, and access to purchased content may be revoked. Please contact us first to resolve any issues before initiating a dispute.

For any questions, please reach out to our support team at admin@emmausglobal.co.uk. We are here to help!