Privacy Policy

Last updated: 8 August 2025

This Privacy Policy applies to citizens and legal permanent residents of the United Kingdom and describes how Emmaus Digital Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website https://hub.emmaussafe.com or use our services.

1. Data Controller

Emmaus Digital Ltd
The Forge, 161 Holme Lacy Rd
Hereford, HR2 6DG, GB
United Kingdom
Email: admin@emmausglobal.co.uk
Website: https://emmaussafe.com

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

    • Register for an account
    • Purchase our products or services
    • Subscribe to our newsletter
    • Contact us through our website or email
    • Post content on our website (comments, reviews, forum posts)
    • Submit feedback or participate in surveys

This may include:

    • Name and contact information (email address, phone number, postal address)
    • Account credentials (username, password)
    • Payment information (processed securely through third-party payment providers)
    • Communications with us
    • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

    • IP address and location data
    • Browser type and version
    • Operating system
    • Pages visited and time spent on our website
    • Referring website
    • Device information
    • Usage patterns and preferences

2.3 Information from Third Parties

We may receive information about you from:

    • Payment processors (transaction confirmations)
    • Analytics providers (website usage statistics)
    • Social media platforms (if you interact with our content)
    • Other service providers that help us operate our business

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Provision

    • Creating and managing your account
    • Processing orders and payments
    • Delivering digital products and services
    • Providing customer support
    • Communicating about your orders or account

3.2 Website Functionality

    • Ensuring website security and functionality
    • Personalizing your experience
    • Remembering your preferences
    • Preventing fraud and abuse

3.3 Marketing and Communications

    • Sending newsletters (with your consent)
    • Informing you about new products or services
    • Conducting market research and surveys
    • Improving our products and services

3.4 Legal and Business Operations

    • Complying with legal obligations
    • Protecting our rights and interests
    • Resolving disputes
    • Business administration and record-keeping

4. Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

    • Contract: To fulfill our obligations under our Terms and Conditions
    • Legitimate Interests: For business operations, fraud prevention, and improving our services
    • Consent: For marketing communications and certain cookies
    • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

    • Payment processors (for transaction processing)
    • Email service providers (for communications)
    • Analytics providers (Google Analytics)
    • Cloud hosting providers (for data storage)
    • Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law or to:

    • Comply with legal processes
    • Protect our rights or property
    • Investigate potential violations
    • Ensure user safety

5.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. International Data Transfers

We primarily process data within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, including:

    • Adequacy decisions by UK authorities
    • Standard contractual clauses
    • Certification schemes
    • Codes of conduct

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

    • Account Information: Until you delete your account or request deletion
    • Transaction Records: 7 years for tax and accounting purposes
    • Marketing Communications: Until you unsubscribe
    • Website Analytics: Up to 26 months (Google Analytics default)
    • Support Communications: 3 years from last contact

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

    • SSL encryption for data transmission
    • Secure servers and databases
    • Access controls and authentication
    • Regular security assessments
    • Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences through our consent management tool or your browser settings.

For detailed information about our cookie usage, please refer to our separate Cookie Policy.

10. Your Rights

Under UK data protection law, you have the following rights:

10.1 Right of Access

You can request a copy of the personal data we hold about you.

10.2 Right to Rectification

You can ask us to correct inaccurate or incomplete personal data.

10.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

10.4 Right to Restrict Processing

You can ask us to limit how we use your personal data.

10.5 Right to Data Portability

You can request your data in a portable format to transfer to another service.

10.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing.

10.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at admin@emmausglobal.co.uk. We will respond within one month of receiving your request.

11. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any linked websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

    • Posting the updated policy on our website
    • Sending an email notification (if you have provided your email address)
    • Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

Email: admin@emmausglobal.co.uk
Address: Emmaus Digital Ltd, The Forge, 161 Holme Lacy Rd, Hereford, HR2 6DG, GB, United Kingdom

15. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113

16. Data Protection Officer

For data protection queries, you can contact our Data Protection Officer at admin@emmausglobal.co.uk.

This Privacy Policy was last updated on 8 August 2025 and is effective immediately.