The Emmaus Safe Help Centre

Navigating Your Account

Your Dashboard

Once logged in, you’ll see your account homepage with a menu on the left-hand side.

Account Menu Items

• Library – Access community and sector courses/resources

• Orders – View purchase history

• Subscriptions – View subscription details

• Account Details – Update name, address, and profile information

• Logout – Sign out

Understanding Your Hub Access

• Latest safeguarding news and updates appear in the top navigation bar

• Your access level depends on your subscription and role

The Free Community Hub

Access this via Library on your dashboard.

Includes:

• Full courses with preview snippets

• Free learning materials and downloadable resources

• Mini audit assessments and previews

• Content covering all sectors

Your Training Library

Your Library is sector-specific, so all content is relevant to your field.

Includes:

• Dashboard – Overview of course progression

• Courses – Full training with certificates and feedback

• Learning Materials – Handbooks, templates, videos, policies, and more

• Purchased Self-Assessment Audits – Available to Group Leaders only

Downloading Resources

1. From the dashboard, select Learning Materials

2. Choose Resources from the dropdown

3. Click the resource tile

4. Select Save to download the PDF

Accessing Your Courses

1. Sign in to Emmaus Safe Hub

2. Click Courses in the left-hand menu

3. Use the dropdown to search or filter by keywords

4. Click a course tile to begin

Starting a Course

• Click the course tile to view the description and target audience

• Select Start Course

Progress Saving

• Course progress is saved automatically

• You can leave and resume at any time

Course Resources

• Go to Learning Materials → Resources

• Resources are listed under relevant course titles

• Download PDFs for offline use

Tracking Your Progress

Individual Users

• View progress directly on your dashboard

Group Leaders

• See course statistics:

  • Not Started

  • In Progress

  • Completed

• Track individual learners via Group Members

Feedback & Certificates

Feedback Form

After completing a course, you’ll be prompted to complete an optional feedback form.

Certificates

• Certificates appear after feedback submission

• Download or print for your records

Purchasing & Access

• Included with your sector subscription

• Unlimited use

• Can be assigned to anyone, including non-members

• Ideal for ongoing compliance tracking

Assigning Self-Assessments

1. Select Assessments and Audits from the left menu

2. Click Preview or open the assessment

3. Add user details:

   • Name

   • Email

   • Location

4. Choose:

   • Assign

   • Assign and Send Link

Completing Assessments

Important:
Click Save Progress regularly — there is no auto-save.

Response Options

• Yes (Green) – Fully compliant

• Partial (Amber) – Partially compliant (explain details)

• No (Red) – Not compliant

Tips

• Complete assessments in sections

• Save progress often

• Review carefully before submitting

• Submission locks responses

Reports & Review

After submission, you’ll receive:

• Overall compliance percentage

• Individual standard scores

• RAG analysis

• Detailed breakdowns and uploaded evidence

Group Managers can:

• Review assessments

• Leave feedback

• Generate downloadable PDF reports

Bespoke Assessments

We can build custom audits tailored to your organisation.

Email: enquiries@emmausglobal.co.uk

Adding Staff Members

1. Go to Library → Group Members

2. Enter email addresses

   • Use commas for multiple users

3. Click Invite

Staff Receive

• An invitation email

• Access to assigned courses and resources

Staff Permissions

Staff Can

• Access courses

• Use learning materials

Staff Cannot

• Assign assessments

• Invite other users

Removing Staff

1. Go to Group Members

2. Locate the user

3. Click Remove

Removed users’ data is retained temporarily before permanent deletion in line with policy.

Multiple Administrators

Available on request for larger organisations.
Contact Emmaus to arrange setup.

Contact Support

Email: enquiries@emmausglobal.co.uk

Quick Troubleshooting Guide

• Can’t log in? Reset your password and check spam folder
• Can’t find a course? Check your Library and subscription details
• Staff not receiving invites? Verify emails and seat count
• Progress not saving? Save audits manually; courses save automatically

Best Practices

• Change password after first login
• Bookmark https://hub.emmaussafe.com/
• Keep staff list current
• Communicate course expectations clearly
• Save audit progress regularly
• Download certificates for your records

Your Feedback Matters

We value your input — complete the feedback survey to help us improve.

Understanding Your Permissions

• Group Leader: Full access, can manage users and assign audits
• Group Members: Can access courses and resources, but not audits or invitations

What’s Next?

• Explore the Community Hub
• Browse your Library
• Invite your first staff members
• Complete a course yourself
• Check back for updates

Need Further Support?

We’re here to help you make the most of your Emmaus Safe Hub subscription.

Email: enquiries@emmausglobal.co.uk

Welcome to Emmaus Safe Hub. Together, we’re building safe places and safe people for everyone.